[Sherry] people.com.cn Beijing on 2 March, the day before, "Hebei Bazhou international sale stall unopened mail" incident has aroused widespread concern. Today, the Beijing Post Corporation sent a formal written response to the matter. Beijing Post Company confirmed that the sale of mail for overseas postal non delivery, returned unopened postal international parcel refund. According to the survey, it was found that the sale of mail for the company to send Yan ordinary international parcel mail, due to overseas non delivery was returned, Yan company in Beijing from the postal company to retrieve the return, lost in transit. Yan company has made a public apology on the matter.
Beijing post company said that China Post International packet of the use of customers, there are three main categories: individual customers, electricity supplier sellers, integrated service providers. Yan Yan company is a comprehensive service provider, which provides comprehensive services for a number of electricity supplier sellers, recipients of different overseas buyers. That's why selling mails to multiple different recipients.
Integrated service providers to the upstream electricity supplier sellers.
People.com.cn Beijing on 2 March, the day before, "Hebei Bazhou street selling unopened international mail" issue has aroused widespread concern. Today, the Beijing Post Corporation sent a formal written response to the matter. Beijing Post Company confirmed that the sale of mail for overseas postal non delivery, returned unopened postal international parcel refund. According to the survey, it was found that the sale of mail for the company to send Yan ordinary international parcel mail, due to overseas non delivery was returned, Yan company in Beijing from the postal company to retrieve the return, lost in transit. Yan company has made a public apology on the matter.
Beijing post company said that China Post International packet of the use of customers, there are three main categories: individual customers, electricity supplier sellers, integrated service providers. Yan Yan company is a comprehensive service provider, which provides comprehensive services for a number of electricity supplier sellers, recipients of different overseas buyers. That's why selling mails to multiple different recipients.
Integrated service providers to provide warehousing, Lanshou, packaging, printing, transportation and other integrated services to the upstream electricity supplier sellers, packaged mail batch delivery postal services delivery. When the refund occurs, the service department shall be returned to the comprehensive service provider first, and then the service provider will return the refund to the corresponding seller. The internal handling of the postal service has strict operation requirements and various bills lists, and the postal service and the integrated service provider also hand over the receiving documents when they hand over the mail. In accordance with the postal agreement, the postal service has been lost or damaged in the postal process, and the postal department shall be responsible for the loss. If it is lost or damaged after the delivery of the comprehensive service provider, the comprehensive service provider shall be responsible for it.
Beijing post company pointed out that the sale of mail is an integrated service provider lost in transit, it was not aware of the seriousness of the loss of mail, the lack of mail is different from the general sense of security products. It also exposes the postal department training and education for integrated service providers is different from individual customers is not enough, to mail back integrated service providers after the requirements check enough, the impact on the terminal customer service quality.
According to reports, at present, the company has Yan to the public and the postal department publicly apologized, said that according to relevant requirements of mail processing rules carefully rectification, the implementation of security responsibilities, strengthen security measures, and resolutely prevent such incidents.
Beijing postal company said, to further protect the interests of customers by mail, will improve the management mechanism of Chinese post, strengthening standardized management and education and training, enhance the quality and safety of the whole process of mail service, to better serve the community. At the same time, the special postal advisory service and hotlines will be launched in March 3, 2015. (hotline: 010-63166092, time: working day 8:30-18:00)
People.com.cn Beijing on 2 March, the day before, "Hebei Bazhou street selling unopened international mail" issue has aroused widespread concern. Today, the Beijing Post Corporation sent a formal written response to the matter. Beijing Post Company confirmed that the sale of mail for overseas postal non delivery, returned unopened postal international parcel refund. According to the survey, it was found that the sale of mail for the company to send Yan ordinary international parcel mail, due to overseas non delivery was returned, Yan company in Beijing from the postal company to retrieve the return, lost in transit. Yan company has made a public apology on the matter.
Beijing post company said that China Post International packet of the use of customers, there are three main categories: individual customers, electricity supplier sellers, integrated service providers. Yan Yan company is a comprehensive service provider, which provides comprehensive services for a number of electricity supplier sellers, recipients of different overseas buyers. That's why selling mails to multiple different recipients.
Integrated service providers to provide warehousing, Lanshou, packaging, printing, transportation and other integrated services to the upstream electricity supplier sellers, packaged mail batch delivery postal services delivery. When the refund occurs, the service department shall be returned to the comprehensive service provider first, and then the service provider will return the refund to the corresponding seller. The internal handling of the postal service has strict operation requirements and various bills lists, and the postal service and the integrated service provider also hand over the receiving documents when they hand over the mail. In accordance with the postal agreement, the postal service has been lost or damaged in the postal process, and the postal department shall be responsible for the loss. If it is lost or damaged after the delivery of the comprehensive service provider, the comprehensive service provider shall be responsible for it.
Beijing post company pointed out that the sale of mail is an integrated service provider lost in transit, it was not aware of the seriousness of the loss of mail, the lack of mail is different from the general sense of security products. It also exposes the postal department training and education for integrated service providers is different from individual customers is not enough, to mail back integrated service providers after the requirements check enough, the impact on the terminal customer service quality.
According to reports, at present, the company has Yan to the public and the postal department publicly apologized, said that according to relevant requirements of mail processing rules carefully rectification, the implementation of security responsibilities, strengthen security measures, and resolutely prevent such incidents.
Beijing postal company said, to further protect the interests of customers by mail, will improve the management mechanism of Chinese post, strengthening standardized management and education and training, enhance the quality and safety of the whole process of mail service, to better serve the community. At the same time, the special postal advisory service and hotlines will be launched in March 3, 2015. (hotline: 010-63166092, time: working day 8:30-18:00)
For storage, Lanshou, packaging, printing, transportation and other integrated services, packaged mail batch delivery postal services delivery. When the refund occurs, the service department shall be returned to the comprehensive service provider first, and then the service provider will return the refund to the corresponding seller. The internal handling of the postal service has strict operation requirements and various bills lists, and the postal service and the integrated service provider also hand over the receiving documents when they hand over the mail. In accordance with the postal agreement, the postal service has been lost or damaged in the postal process, and the postal department shall be responsible for the loss. If it is lost or damaged after the delivery of the comprehensive service provider, the comprehensive service provider shall be responsible for it.
Beijing post company pointed out that the sale of mail is an integrated service provider lost in transit, it was not aware of the seriousness of the loss of mail, the lack of mail is different from the general sense of security products. It also exposes the postal department training and education for integrated service providers is different from individual customers is not enough, to mail back integrated service providers after the requirements check enough, the impact on the terminal customer service quality.
According to reports, at present, the company has Yan to the public and the postal department publicly apologized, said that according to relevant requirements of mail processing rules carefully rectification, the implementation of security responsibilities, strengthen security measures, and resolutely prevent such incidents.
Beijing postal company said, to further protect the interests of customers by mail, will improve the management mechanism of Chinese post, strengthening standardized management and education and training, enhance the quality and safety of the whole process of mail service, to better serve the community. At the same time, the special postal advisory service and hotlines will be launched in March 3, 2015. (hotline: 010-63166092, time: working day 8:30-18:00)